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Implementation

Our dedicated experts will work closely with you to understand your unique vision and goals, build a detailed project plan and collaborate with you to ensure your success

We offer three distinct levels of support aligned with your Pricing Plan of choice.

Bronze

  • 2 Hours of Onboarding
  • 10 Support Tickets / Month
  • Access to Knowledge base
  • Access to Product community

Robust onboarding with an ability to use upgrade to Silver or Gold plan

Silver

  • 4 Hours of Onboarding
  • 20 Support Tickets / Month
  • Access to Knowledge base
  • Access to Product community

Robust onboarding with Silver plan and solid support & features

Gold

  • 6 Hours of Onboarding
  • Unlimited Support Tickets
  • Access to Knowledge base
  • Access to Product community

Dedicated implementation manager, success manager, custom contracts, with an option to onsite training and more

Upgrade to our Gold Onboarding Plan any time which offers

Dedicated Implementation Manager

  • Deployment Strategy & Launch timelines
  • Step-by-Step Admin and product training
  • Ongoing support and troubleshooting

Technical Solution Services

  • Authentication setup
  • SSO or IP Integration
  • HRIS or other System integrations
  • Ongoing technical support

Relationship Management

  • Dedicated business contact
  • Usage and Impact Optimization
  • Ongoing planning, support and strategy