This week’s edition of the insiders view for all topics regarding your LMS We are addressing the “Easy to use LMS” topic.
This is a question that we see quite often. We have to separate this into three different categories. End-Users (Learners), Administrator, and Manager/Instructor.
Generally speaking, administrator would like the system to be easy to use (“intuitive”) for their end-users. Meaning: the end-users just need a simple system that is easy for them to hop into, do their work, and then hop back out. However, companies also want an extremely complex functionality on the back end. Can this be done?
Ironically, these topics actually require a relatively complex answer. What might be intuitive for some might not be intuitive for others.
One of the ways that we conquer this issue is to architect a solution that has a social media/Netflix type feel to it. EVERYBODY knows how to use those platforms, right? This is the answer to “can it be done?” Absolutely, this intuitive nature of the LMS solution is already built-in because the LMS captures already existing knowledge. This gives the LMS platform the ability to build in extremely sophisticated features into the backend. Learners also need to have the ability to utilize a variety of learning tools (mix of videos, SCORM standards, PowerPoint, online courses, ILT courses, gamification). By giving learners a mix of learning tools, this encourages learning engagement. Thus, providing the customers with every kind of functionality they can dream of.
Now, let’s move on to Administrator. The administrator also wants an intuitive/easy-to-use platform but they have completely different needs.
As a provider, the architecture needs to be evaluated in a completely different way. The Administrator needs to have the following capabilities (including but not limited to): Taking and configuring courses, configuring gamification and permissions, built-in scheduling software w/online calendars, setting up automated notifications, tracking workflow, delivery, certifications, transcripts, running reports/analytics (and in some instances, designing their own reports)… and that’s just the beginning.
Furthermore, we have found that it is advantageous to provide a Product Community to our customers, this gives the administrator the ability to suggest different features and functionality. This Community also gives us the ability to continue to push out monthly feature updates along with a major annual upgrade. Research shows the completing the loop for customer feedback significantly increases customer satisfaction.
Anybody that has been charged with the responsibility of your LMS knows that it sits at the heart of your learning ecosystem and has a multitude of other systems connected to it (yes, integration is also another piece of this puzzle!).
Again, very important roles. Instructors need to actually perform the training (and enroll in their own training!) and manager needs to have complete visibility over the employee's training progress and be proactive on compliance. Don’t we need to give these roles a really simple system? Especially for users who are not tech-savvy. Easy to use for these users means point and click. Think Netflix.
Performing all of these tasks seems daunting but think about the alternative…spreadsheets!
I won’t bore you with the details but the concept is the same between End-Users and Administration. We worry about the back-end but the design and feel of the platform need to be executed in the same way.
An Easy-to-Use LMS means that the users do not have to lose sleep related to tasks associated with their LMS. They should be able to jump in, perform their tasks, and jump right back out. As a general rule, a 2-click design is successful for an LMS design.
There should be little to no learning curve associated with their LMS. By providing a familiar design (social media), this is cuts back on the learning curve significantly. They should also have a customer service team and the FAQ section as a failsafe. Customer Training from the provider can have a huge impact. A responsive customer service team is a huge bonus. Nobody wants a customer service team that is not knowledgeable and non-responsive. Find a customer service team that offers services like Live Chat, FAQ/Knowledge Base section, Phone, and 24/7 email.
Ultimately, a provider has to have the foresight in building their product in order to fit a multitude of users.
Here at Gyrus, we have taken all of these factors into account and implemented a system that has won quite a few awards related to compliance, top 20 LMS solutions, and gamification. Why not see our own easy-to-use LMS?