5 Key Reasons Why Gyrus Enjoys over 95% Customer Retention Rate

Viren Kapadia January 18, 2023
5 Key Reasons Why Gyrus Enjoys over 95% Customer Retention Rate

The probability of selling your product/services to an existing client is around 70%. At the same time, the probability of doing so to a brand-new client is between 5% and 20%. This stark disparity highlights the value and significance of the customer retention rate and how it influences the business as a whole and the revenue stream.

Today, businesses employ innovative techniques to boost customer retention rates and keep their business models profitable, and rightly so. Because of some of our distinctive selling points, which customers value and rely on, Gyrus has a 97% customer retention rate.

Here are Five Key Reasons why and how we are Successful at Customer Retention:

  1. Personalized Customer Service
  2. Customers are constantly looking for a business that provides personalized services, addressing their unique demands. Along those lines, Gyrus thrives because of its corporate culture, which prioritizes helping customers whether they need assistance with implementation, upgrades, or general inquiries. We are committed to improving our products and enhancing the overall functionality of systems and operations to serve our customers better.

    While we retain complete control over our software, our product can be handled entirely by the internal team of the customer with whom we work. This gives them exclusive access to information about how the system functions and can be operated to drive the best learning experiences.

    Also Read: Your LMS Must Be Able to Marry the Management Needs with Learner Experience.

  3. Continuous Innovation with New Technology
  4. Gyrus firmly believes in continuous innovation to enhance our offerings and satisfy our customers' evolving needs. For instance, we have recently introduced a new and powerful ideology around the use of AI and VR in our software to advance learning methodologies and ideologies. We are the first eLearning company to develop an algorithm that supports learning modules and provides personalized learning, in general, using learner data.

    We have constantly been working on improving our solutions in order to accelerate the learning curve, make it easier and more convenient for our customers to drive better results, and streamline the learning processes. This continuous innovation has gone a long way in gaining a lot of traction among our customer base and the e-learning industry as a whole.

  5. Fully Integrated and Configurable Solutions
  6. It is challenging to find a fully integrated solution that can be seamlessly integrated with existing tech stack and can work with other systems. Gyrus has made it possible with GyrusAim, our excellent LMS software that is immensely viable for organizations across various industries like the public sector, the medical field, the armed forces, non-profit organizations, etc.

    Our system is adaptable, so it can be customized to meet the client's static or evolving needs. It's a one-stop-shop to develop robust learning pathways, integrate assessments as required, and accommodate successful completion of certifications. GyrusAim has long been the go-to resource for all organization's e-learning requirements.

  7. Extensive Industry Knowledge
  8. The Gyrus team has over 35 years of experience in the industry and has a wealth of knowledge when it comes to e-learning solutions that can meet any and all requirements of particular organizations. Our team comprises tech lovers with more than 10 years of experience creating custom SaaS software.

    With all the lessons learned over the past year and a sizable board of advisors, Gyrus is able to offer the best resources and build creative designs that fit the organization's needs and business models. As a result, we have been able to maintain a high retention rate and cultivate enduring relationships with our clientele.

  9. Leading Design for Holistic Learning
  10. Last but not least, one of the primary factors contributing to the company's high customer retention is its reputation in the market for providing cutting-edge design for a superior learning environment. We take pride in developing a system that is ideal for those who are slowly adjusting to the digital world as well as for the techies of today.

    Gyrus strives to offer an all-inclusive learning environment that benefits all members of the value chain and functional divisions. We refer to ourselves as a vendor-agnostic provider of e-learning solutions because we can facilitate the ideal mechanism for your content and authoring tool. This has been made possible by our support staff, who go above and beyond to respond to inquiries and offer any assistance clients may require at any point in the journey.

The Winning Solution

Because we have been able to integrate our services to meet the needs of our customers, we have enjoyed leadership and dominance in this industry, along with high customer retention. If you require an eLearning solution for your business without worrying about its adeptness to accommodate your unique requirements, you have come to the right place. Gyrus provides your team with fully scalable and adjustable e-learning software.

Get in touch with us to learn more about our key offerings and to schedule a personalized demo.

What is eLearning?

  • E-Learning allows the online delivery of training with real-time tracking of training analytics, optimizing time and reducing costs associated with traditional learning methods.

What is an LMS?

  • E-Learning allows the online delivery of training with real-time tracking of training analytics, optimizing time and reducing costs associated with traditional learning methods.

SCORM, AICC & XAPI

  • SCORM and AICC are an international standard for tracking E-Learning activities. xAPI (formerly Tin Can API) is the Learning Objects new standard. The Gyrus Learning Management System supports both of these standards.