Gyrus Is Among Few To Publicly Support The Customer Excellence Pledge

Jun 2, 2021
Customer Excellence Pledge

Richmond, VA • June 1, 2021. Gyrus Systems, a leading Learning Management Systems (LMS) vendor, announced today it has been selected as a 2020 Top 20 Learning a leading Learning Management Systems (LMS) vendor, announced today it has become one of the few companies in the world to sign up for the Customer Excellence Pledge. Aiming to identify learning system vendors that promise to provide excellent customer service and support, the Customer Excellence Pledge is a program developed by the internationally-known Craig Weiss.

Craig, the lead analyst for The Craig Weiss Group, which provides analyst, advisory, and consulting services to buyers and vendors in the learning technologies industry commented, “The Customer Excellence Pledge shows that Gyrus has agreed to a stringent program for GyrusAim LMS, which says to me, they truly back their support/service, that goes beyond the industry. That's impressive."

Vendors signing the Pledge agree to a set of four statements - with two checkpoints, validated by The Craig Weiss Group, to assess the ongoing level of elite support each vendor provides for its customers. Under the terms of the Pledge, vendors promise to:

  • Provide exceptional customer support and service.
  • Maintain high ethical standards in sales, service, and business.
  • Take care of their customers’ needs and provide timely assistance – including agreeing to respond to queries within 30 minutes during the vendor’s business hours, with daily follow-ups if applicable.
  • Provide customers with a dedicated customer support/service member or team – to be the customer’s accessible point of contact.

Learning system buyers can check whether vendors have signed up to the Pledge by visiting the "FindAnLMS" website, where those adhering to the Pledge will be indicated.

Craig Weiss explained, “No vendors pay any money to sign up to the Pledge. This initiative isn’t about generating money. Rather, it’s about a vendor backing up its customer service and support claims, with tangible results - and a signed pledge agreement.”

Viren Kapadia, President and CEO of Gyrus Systems, shared his excitement about the Customer Excellence Pledge. He said, “For Thirty Four years, Gyrus Systems has been a customer-centric vendor by focusing on personalized quality customer services. So, we welcome this commitment in the Learning Management System (LMS) industry."

Further details of the Customer Excellence Pledge can be found at the elearninfo247 website.

About Gyrus

Gyrus Systems is the one-stop solution for the efficient management of any size training program. Since 1987, 500+ companies in over 17 countries have put Gyrus Systems’ learning management technologies to work making their operation more efficient, more productive, and a greater contributor to the success of their organization. The company is headquartered in Richmond, Virginia.

For more information, please visit https://www.gyrus.com/.

What is eLearning?

  • E-Learning allows the online delivery of training with real-time tracking of training analytics, optimizing time and reducing costs associated with traditional learning methods.

What is an LMS?

  • E-Learning allows the online delivery of training with real-time tracking of training analytics, optimizing time and reducing costs associated with traditional learning methods.

SCORM, AICC & XAPI

  • SCORM and AICC are an international standard for tracking E-Learning activities. xAPI (formerly Tin Can API) is the Learning Objects new standard. The Gyrus Learning Management System supports both of these standards.