Demystifying LMS Dealing with Evolved Expectations from LMS

Viren Kapadia May 11, 2020
Demystifying LMS Dealing with Evolved Expectations from LMS

Every digital transformation in the corporate world brings with it excitement, anxiety, and expectations. The case with Learning Management Systems (LMS) is no different. As the adoption and evolution of the LMS continues in most organizations, different individuals pin different types of expectations on the technology. Here, we look at what are typical expectations from an LMS.

Common Expectations

These expectations are common for everyone who is going to be a user of the LMS in a company. Their expectations could be listed down as follows:

  1. Multi-device and multi-platform compatibility: Employees will use different kinds of devices to access the LMS depending on their individual preferences. With the BOYD trend becoming increasingly more prevalent, it is expected that the LMS should function across all operating systems such as Windows, iOS, Android, Linux, etc, and deliver a good learning experience on all types of devices – be it desktops, tablets, or smartphones.

  2. Ease of Use: Not all employees are bound to be tech-savvy, and hence, the UI/UX of an LMS needs to be engaging, intuitive, but also easy to use.

  3. Communication features: A user would expect to be able to avail of effective communication features so as to be able to communicate with other users – be it peers, trainers, trainees, managers, or even tech support.

  4. Bug-free Operation: As with any software application, an LMS is bound to have the expectation of being bug-free, at least for the most part. Technical issues that go unresolved may mar the experience of using an LMS.

Next, we look at the expectations that different categories of employees will have from an LMS

Expectations of Trainees:

  1. Personalization of learning experience: Trainees would hope to be able to take different learning modules available on the LMS in a personalized manner. This would mean they would like to be able to choose the time to be able to take a module, be able to take the module at a pace they are convenient with, and so on.

  2. Easy Accessibility: Trainees might want to browse through learning modules from different places, say from office, home, while commuting, etc. Therefore, the LMS needs to have features such as offline mode support so as to facilitate the training process from distant locations.

  3. Ability to Raise Queries: A trainee would expect features to facilitate easy resolution of doubts as and when they crop up while taking a training module.

  4. Bug-free Operation: As with any software application, an LMS is bound to have the expectation of being bug-free, at least for the most part. Technical issues that go unresolved may mar the experience of using an LMS.

Expectations of Trainers:

  1. Training monitoring features: Trainers would expect to be able to track aspects such as whether a trainee has completed a training module, whether the module has been completed as per the design (by being able to assess metrics such as time spent per page, etc.), and so on.

  2. Training evaluation: Trainers would want to be able to conduct training evaluation by administering different types of tests so as to ensure that the training has been completed in an effective manner

  3. Ease of content updation: Any necessary changes to be made to existing modules should be easy to make, and in a way that does not affect the performance of other modules and features.

  4. Push Notifications: They would expect features that allow their trainees to be notified of any new learning modules to be undertaken or any change made to existing modules.

Expectations of Management

  1. Performance monitoring: Managers would hope to be able to monitor the performance of their team on different trainings through easy-to-read graphs and charts.

  2. Convenience of Training Assignment: Managers would want to make easily assign different trainings to different team members depending on their role, responsibilities, identification of skill gaps, and promotion to new roles.

  3. Monitoring of Training Effectiveness: Managers would need to be able to assess the effectiveness of each training session and module by measuring its impact on the team productivity and work quality.

The above points cover the typical expectations that new-age users of a Learning Management System would have from the technology. When a company works towards a digital transformation plan for its training and development function, it would need to ensure that the LMS that it develops should satisfy such expectations, so as the ensure a quality learning and training experience that will ensure considerable employee up-skilling and improvement in their work throughput.