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Powering Customer Service at Bethpage Federal Credit Union

Bethpage Federal Credit Union in Long Island faced challenges with manual training management. To enhance efficiency and customer service, they adopted Gyrus Systems’ Training Wizard MX and SST MX. This solution improved training management, compliance tracking, and communication, proving to be cost-effective and user-friendly. The Learning Centre team, led by Melissa Feeney and Diane Krieger, found significant operational improvements and enhanced employee development.

What this report constitutes?

  • Bethpage needed to replace manual training processes.
  • Gyrus Systems’ LMS was chosen for its features and ease of use.
  • Implementation was smooth and effective.
  • Improved compliance tracking and training impact measurement.
  • Enhanced internal communication and teamwork.

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