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10 Questions to Ask Before Switching LMS Vendors (And Why So Many Are Choosing GyrusAim Instead)

viren-kapadia

Viren Kapadia

President and CEO

LMS vendor

In This Article:

  • Identifies common frustrations with legacy LMS platforms, including rising costs, limited flexibility, and poor support.
  • Presents 10 critical questions organizations should ask themselves before deciding to switch LMS vendors.
  • Highlights how GyrusAim addresses each of these critical questions with specific features and approaches.
  • Emphasizes the importance of upgrading rather than just replacing an LMS, especially for compliance-driven industries.

Key Takeaways:

  • Staying with an inadequate LMS can be more costly than switching, impacting support, innovation, and compliance.
  • Thorough evaluation is crucial, focusing on vendor support, update frequency, pricing models, and compliance capabilities.
  • A modern LMS should offer customization, intuitive UX, comprehensive learning tracking, and seamless integrations.
  • GyrusAim provides a secure, flexible, and compliant LMS solution with dedicated support, transparent pricing, and efficient migration for organizations in regulated industries.

Switching your Learning Management System (LMS) is a big decision—but staying stuck with a platform that no longer meets your needs may be costing your organization more than you think.

If you’re using legacy LMS platforms like Cornerstone OnDemand, Docebo, SAP SuccessFactors, SumTotal, Saba, Litmos, Absorb, or Meridian, you’re not alone. We hear from organizations every week frustrated with rising costs, limited flexibility, poor support, and lack of innovation from their LMS vendor.

10 Critical Questions to Ask Before You Switch LMS Vendors

Whether you’re in manufacturing, government, healthcare, life sciences, or another compliance-driven industry, it’s time to pause and ask:

Are we getting the support we were promised from our current LMS vendor?

Most LMS vendors make big promises early—but too often, support becomes a ticket number in a queue. Long wait times, impersonal service, and offshore support teams lead to frustration and delays.

GyrusAim’s Difference: Every client is assigned a dedicated Customer Success Manager, with fast response SLAs and real humans who understand your business.

How often is our LMS updated—and do those updates matter to us?

If your LMS hasn’t meaningfully improved in the past year, it’s likely you’re paying for stagnation. A responsive LMS vendor should continuously enhance their product.

GyrusAim’s Advantage: We roll out regular updates driven by customer feedback—shared transparently in our product roadmap.

Is our current LMS vendor’s pricing model sustainable?

Are you paying extra for content, reporting, integrations, or basic features? Vendor lock-in and hidden fees are common with legacy LMS vendors.

GyrusAim’s Model: Simple, aggressive pricing that includes core compliance features, integrations, and curated content options—without the surprise upsells.

Are we compliant with the latest industry regulations?

In regulated industries, your LMS needs to do more than host training. It must prove compliance—for auditors, regulators, and internal stakeholders. A reliable LMS vendor understands these critical needs.

With GyrusAim: We offer 21 CFR Part 11, ISO 27001, ISO 9001, WCAG 2.0 compliance and SSO & API support, and detailed audit trails.

Can we customize the platform to match our workflows?

Many LMS platforms force you to adapt to their structure, instead of enabling yours. A flexible LMS vendor provides this adaptability.

With GyrusAim: We have the ability to truly customize our solution to meet our customers unique needs. 

Is the user experience intuitive and mobile-first?

If your employees or admins complain about clunky navigation, outdated UI, or inaccessible features, you’re losing engagement. A modern LMS vendor prioritizes user experience.

GyrusAim UX: Modern, responsive design with accessibility and multi-device support built in. No mobile app needed—it’s seamless across all platforms.

Can we track learning across all formats?

Training today isn’t just SCORM files. It’s videos, ILT, virtual classrooms, quizzes, simulations, and performance checklists. A comprehensive LMS vendor supports diverse learning formats.

GyrusAim offers: A comprehensive learning ecosystem: ILT, eLearning, assessments, certifications, learning paths, and more.

Does the LMS integrate with our existing systems?

Manual data entry or broken integrations create extra work and compliance risks. A capable LMS vendor offers robust integration options. GyrusAim integrates with:

  • Azure AD, Office 365, Teams
  • Salesforce, Workday, Zoom
  • APIs and SCORM/LTI/xAPI support

What does implementation and migration actually look like with the new LMS vendor?

Fear of switching is often worse than the switch itself. Many LMS vendors don’t offer migration support—or charge heavily for it.

GyrusAim’s Process: Dedicated onboarding specialists. 4–8 week implementations. Proven migration tools to move your data from platforms like Cornerstone, Docebo, or Absorb—without disruption.

Is the LMS vendor a long-term partner—or just a provider?

Your LMS should evolve with you. If your current LMS vendor doesn’t listen or innovate, it’s time to move on.

GyrusAim’s Promise: We work alongside you, not above you. Our Customer Council, live roadmap reviews, and ongoing collaboration ensure you’re part of the innovation.

Ready to see how GyrusAim can transform your learning? Contact us for a demo today!

Final Thoughts: Don’t Just Replace. Upgrade.

The LMS market is crowded, but few platforms and LMS vendors truly serve the unique needs of compliance-driven industries—especially when it comes to service, cost, and flexibility.

If your current LMS is too rigid, too expensive, or simply not listening, it’s time to explore what better looks like.

With GyrusAim LMS, you’ll gain:

  • A modern, secure, and flexible LMS
  • World-class customer support from day one
  • Fast implementation with smooth data migration
  • Transparent pricing and no surprise fees
  • Compliance-ready features out of the box

See Online Learning in Action

Want to understand the real impact of online training? Watch a quick demo of how an LMS streamlines learning for modern teams.

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Picture of Viren Kapadia

Viren Kapadia

Viren Kapadia is the President and CEO of GyrusAim LMS, a leading platform for learning and talent management in regulated industries. With over two decades of leadership experience in enterprise technology, Viren is passionate about helping organizations drive operational efficiency through intelligent workforce development solutions. Under his guidance, GyrusAim continues to innovate in the areas of compliance-driven training, upskilling, and digital transformation across manufacturing, healthcare, and government sectors.