Communications for an LMS Implementation

Implementation, LMS  By: Tom Coltrain

In the introduction to the Change Management Strategies Series I mention three major factors effecting change.  These include an organized implementation plan,

communication, and management buy-in.  This blog will focus on strategic communications.  Learning Management System (LMS) roll outs that catch employees unaware can have a potentially devastating impact.  The project team may believe that because implementing a new LMS is the best thing for the organization, that employees will automatically see the benefit as well.  This is likely not the case, because employees may not have all the information.  Specific information that might not be available to employees includes:

  • Who the LMS will directly impact?  Who is responsible for steering the implementation?
  • What is an LMS?  What exactly will this mean for internal customers?
  • When will it be released?  When will internal customers see a change?
  • How will the LMS impact the organization?  How will this change the way work is done?
  • Why is this impact needed within the organization?  Why now?
These bullet points make for the perfect first topic of a minimum three that should be released during an LMS implementation.  We recommend three communication releases at minimum to cover the inception of the project, the midway point, and the blackout / go-live phase.  Feel free to add in communication points to your project plan as you see fit – especially if you are planning on a longer implementation.  One I like to add in is the Launch Day communication.  

 

Potential topics for communications:
  • Inception of the Project

     

     

    • Use the "5 Ws" above.
    • Let employees know they will be receiving a Midway Point communication as the project progresses.
  • The Midway Point

     

     

    • Discuss data migration.  Make employees feel comfortable that they will maintain their training records (if you have decided to make training records available to employees).
    • Reapply some of the earlier "5 W" bullet points.
    • Include an endorsement from a key stakeholder.  Try to use someone that has been active in the implementation and knows the power of the new solution.
    • Talk about successes in the project.
    • Let employees know they will be receiving a Go-Live communication (try to give an approximate time range).
  • Blackout / Go-Live Phase

     

     

    • Let employees know that during the blackout time frame they will not be able to access the system.  Even if a blackout period is over the weekend, you may have weekend workers that would be interested in knowing their LMS is down for maintenance.
    • Include an endorsement from a key management personnel.  This endorsement should focus on the benefit to the internal customer with limited emphasis on the organization as a whole.
    • Give the employee a specific time frame for the blackout and a specific date for the LMS Go-Live.
  • Launch Day

     

     

    • Provide information on how employees can now access the system.
    • Thank employees for their patience throughout the process.
    • Offer training on the new system (this would need to be developed during implementation).
 
 

Recent Post

Making your Implementation Execution as Successful as Hamilton: An American Musical

Instead, a company should focus on fostering a culture of excellence. Excellent customer service flows naturally from a corporate……

Why Skills Management?

Successful implementation of a skills management within your Learning Management System (LMS) helps organizations to: Execute business……

Contact Gyrus Systems – Learning Management System

We look at ourselves as partners with our customers in their learning management endeavors. We focus on their satisfaction and success……

Banking Finance Insurance & Learning Management System

This software can help to financial companies have reduced their program costs and monitor banking learning progress, providing training……

Government Learning Management System

Our learning management systems provide public sector agencies with the tools to help manage training and career development efforts……

Law Enforcement: Web-Based, Enterprise Training Management System

GyrusAim is a web-based, enterprise training management system that serves as the central repository for law enforcement training……

Service Learning Management System

GyrusAim benefits its Service Industry customers because of its reliable and advanced technology which keeps its users current with the most……

Utilities Learning Management System

The highly regulated Utility Industry maximizes the powerful abilities of GyrusAim, thus allowing them to service their customers to the fullest……

GyrusAim E-Commerce: Learning Management System

To increase your revenue, the GyrusAim LMS fully supports eCommerce transactions and creates a method to manage the storefront needs……

Gyrus Systems Selected for TrainingIndustry.com's 2016 Gamification Watch List

As a Learning Management System developer, we feel it is our responsibility to allow our customers access to all the great features the……

So you're ready to select Learning Management System

So, you’re convinced it’s finally time to select a real Learning Management System. What was the straw that broke the camel’s back?

Gyrus Systems In the News – LMS News

May 19, 2017 – Gyrus ranked as a Specialist in the 2017 Aragon Research Globe™ for Corporate Learning. May 3, 2017 – It Systems to……

GyrusAim

The GyrusAim® Product components are designed to completely manage the learning & development programs of companies ranging from……

Gyrus ranked as a Specialist in the 2017 Aragon Research Globe for Corporate Learning

The Aragon Research Globe is a market evaluation tool that graphically depicts Aragon Research's evaluation of a specific market and its……

Gyrus Systems to Showcase the Latest Version of GyrusAim LMS at ATD 2017

One of the largest conferences in the learning and development industry, ATD ICE brings together more than 10,000 training and development……

Election Day – Using Social Media Campaign Methods to Enhance Learning Programs

Many of you, much like myself are incredibly tired of the election build-up. I have heard countless friends’ and strangers’ state that they……

Client & Partner

Advancing the effectiveness of your clients' use of your software and services provides competitive advantages; strengthening the……

Case Studies

Case studies are a way for you to see our product in action. We have worked with a multitude of clients to solve real world business problems……

Gamification – Badges, Levels, or Leaderboards?

Gamification is a buzzword you have undoubtedly encountered. The novel concept of taking something that is intrinsically fun and forming……

My Mom and Customer Support

I spoke with my Mom last night. During our weekly conversations she enjoys reviewing the week, both the good and the bad. This call was……

The Truth Behind Skills Gap

The skills gap is widening across many industries and organizations are struggling to find people with right skills set despite the availability……

Mad Skills – The Skill-Centric Approach

In the marketplace, you will find that there is a wide variety of people who are fulfilling the same role; however, at the end of the day, not……

How to Train and Develop Millennials

Everywhere you look there are posts about millennials, mainly focusing on their abilities in comparison to their predecessors. There are some……

Factors to consider for online course content release

Do you remember that old song about the music going in one end of the trumpet and then going round and round ‘til it comes……

Is Your Organization Moving Towards a Skills Gap Crisis?

Skills gap can be defined as the difference between an organization’s current competency, skills and the required skills it needs to achieve a goal……

 

 

 

 

 

See Also:

-->