Someone famously asked Henry Ford if he had talked with customers for their opinions before creating an automobile for the masses. Henry Ford, wisecrack that he was, quipped “If I’d asked what people wanted, they would have said faster horses.” That attitude may have flown in the day and age where doctors were still attempting to cure maladies of all sorts by zapping the bejesus out of their patients with raw electricity, but today’s customers are better informed and much more savvy as to what they need. And doctors thankfully became more judicious with their use of electricity as a form of treatment.
Today’s customers have problems that are unique to their business processes, and they know exactly what functions and abilities they need their learning management system to perform. What good is it to have a system that can’t adapt to changing business processes? Or even worse, an LMS provider who responds to your unique needs with: “You probably don’t need that. That’s why we don’t have it.” If you do find yourself in that situation with your LMS provider, check out our LMS Switching Guide on how to ask soul-searching questions about whether or not you should find a new LMS.
Part of Gyrus Systems’ customer focus is to gather feedback from our customers in our product community and to incorporate customer requested features into each release. The benefit? You get an adaptable product that meets your business needs without the pain and expense of a customization.