How to Gamify Compliance Training

How to Gamify Compliance Training

How to Gamify Compliance Training

In September we explored ways in which to make compliance training more fun, with our article entitled “Fun Compliance Training – A Real Phrase”. However, we did not fully dive into the depths of manners in which such fun could be accomplished. It seems nowadays in the learning world we can’t escape it. Gamification is everywhere and it is here to stay. So, we as professionals need to begin to truly embrace the concept as an evolving practice. In order to do so, it is important that we truly appreciate what gamification, the concept, is all about and why it is so fascinating to the learning world. The main objective of gamification is to turn our everyday learning concepts into something much more approachable, even fun for the user. This is easiest to achieve in processes that are difficult to comprehend or that are a little more obscure than a straightforward and rigid compliance training course. Historically, compliance training is not meant to be fun. In fact, quite the contrary it is meant to be informative, taken at face value, and tested so that there is no question about its intent, or encroaching gray area surrounding what elements can be governed within an organization. But just because that mentality exists, it doesn’t mean that it cannot be gamified or even done in an impactful way that can and will completely benefit your system’s learners.

If you are looking to gamify the compliance training experience, there are a few elements you will have to keep in mind. One, it is important not to lose sight of the main message of the training. Two, some things are not meant to be fun, and there are entirely more ways to motivate a user to participate in a gamified experience than just creating a game merely for the sake of having one. Three, tie in scenarios that closely relate to the learners’ work life, and fourthly, break down the learning into components allowing for appropriate levels of comprehension and knowledge gain.

Transitioning Compliance into a game

Don’t just port your compliance training over to a gaming platform. Instead, you will need to consider the ins and outs of what you are hoping to accomplish. Why are you transitioning the content over to the new media in the first place? If you are evaluating your compliance training and you feel that it is just a little too stale or that people are not comprehending all of the aspects currently in your learning mix. It may be time to consider changing your delivery method. In order to migrate learnings over to this new exciting mix, take down a list of what you are trying to present to the users. Be sure not to miss anything, as a game is only as good as its input. Then begin planning ways in which you may deliver those messages directly to your learning base.

Motivating Learners to participate

Making a super fun and immersive world in which players wander around and are exposed to compliance concepts, may not be the best way to approach gamifying compliance. Instead, focus on quick and to the point real-life scenarios and play up the consequences of choices we have to make daily within our jobs. By providing a deep understanding of the practical application, the user can obtain a deeper sense of the concepts as a whole.

Real-world Scenarios

To further emphasize the need for practical implementation, I have chosen to call out these real-world, real-life scenarios again. When gamifying compliance training, the most powerful component of the offering is allowing for a platform to simulate and teach standardized practices in a virtual world. In our previous blog post, we further emphasized this concept by establishing the need for archetypes. Users are most likely to identify with characterizations that most closely represent them, as well as situations in which seem real to them. Be careful, don’t just choose members of your workforce and embed them into a game. Instead, assemble characteristics that your workforce exhibits, and use them as the basis for character creation.

Bite-sized pieces

Unlike normal compliance training, it is imperative not to display all the content at once. Each component must be broken up into its most basic form, for the highest degree of impact. Situations within the games while imitating real-life are not meant to be demonstrated with all the complexities one may encounter at the same time. As understanding is best established at a one to one level. It is important that the content is completely pointed in one particular direction, and that there is no ambiguity in the manner in which it is displayed.

Conclusion

Gamifying compliance training is a unique value-added component to a learning mix. Make sure to follow these steps in order to properly implement a gamified platform into your learning and development program. Things like providing real-life scenarios and character based environments are the first step to delivering significant value added learnings into your program. When combined with effective motivation techniques a gamified platform could be just what your organizational compliance training needs to be better received. I hope you have enjoyed your time here with us at the Gyrus Systems Blog. Be sure to fill out the subscription form at the top right of this page (bottom if you are viewing this via a mobile device), in order to have fresh content delivered to you as it is posted, directly to your email inbox.

The Olympics and Learning – A Fierce Combination

The Olympics and Learning – A Fierce Combination

The Olympics and Learning – A Fierce Combination

The Olympics and Learning – A Fierce Combination

With the games already under way and the Opening Ceremony beginning tonight. It seems appropriate that we compare the games to our industry. In the Learning and Development market, as in most, there are incredible similarities and strange happenstance where the lines seemingly cross without much of a thought. Though in one realm people are representing their countries and battling in beloved sports, and the other, we’re just trying to learn better and convince people along the way that they can too.

So how is the Learning and Development landscape like the Olympics? In the LMS market, we’re no strangers to competition, with projections marking as many as 700 providers in the marketplace, it sort of feels like we are participating in our own Olympics every day. However, that is not the direction I plan on taking this blog post. The secret of these large events is to embrace them for what they are. People are fascinated by these events for good reason, and if understood by the organization, could be used as a means to bring your departments, stakeholders, and personnel even closer together, and here’s how:

Gamification

Admit it, you were waiting for me to get to this point. The Olympic Games as they are known are a tremendous time to capitalize on action-oriented content. People are fixated with medal counts and want to know how their country is doing at all times, including intrigue in sports that they have never once given consideration to. To be clear, I’m not suggesting that you conduct an office-wide gymnastics, volleyball or wrestling competition. Merely, that at this particular time in history, people are highly motivated to think introspectively. Thoughts like, “If I would have kept with that sport in high school… Would I have gotten to this point?” or “What am I going to do with this new found knowledge of the complexities of Table tennis?” are running rampant in your workplace. This leads us to an intriguing opportunity for the content creators out there. Topical games are an underutilized facet of the educational mix, though their longevity is questionable, their existence could easily generate motivation the likes of which your organization has yet to experience. If a big swimming event is occurring next week and it is going to be in the hearts and minds of your employees, why not place a game in front of them that allows them to expand on their learnings while advancing their avatars across a cartoony swimming pool?

Badging

Speaking of medal counts, Bronze, Silver, and Gold medals are quite literally the badging standard. Why not create badges that match your gamification efforts? By giving a time window reflecting the duration of the games themselves, you could ward off office distractions, and obtain a level of focus an organization typically does not experience at this time of a 4-year cycle. Instead of hearing about who won Judo, Equestrian, team handball, and rowing; we could be motivating our learners to participate in their own way. Statements like, “Did you see John in Human Resources has 35 Gold Medals?” could very well be an interesting change of pace that not only brings your smart and topical learning environment into the limelight, but also provides an increase in productivity for your program.

Social

With so much focus on National pride and reaching collective success as a team, another manner you could reach your team is by using this time to becoming more team focused. It is only natural for people to chatter about the events that are transpiring on the World’s stage in Rio; at the same time, they’re talking, and while they’re talking they are presenting a strong ability to collaborate on tasks. Embrace the Olympic culture, and suggest collaborative work groups up and down your organization. Take advantage of inter-company social media representation and allow people to use this time in order to further build their connections. 

Pride in your work

People, in general, are already invested in their work, but if you take a look around the office, you will be surprised to find that some of your hardest workers are giving their work just a little bit more during these events. Above all, people are very proud of their Countries and when that particular emotion is presenting itself, it tends to permeate into other facets of work. Embrace the Summer Olympics as they are a truly unique commodity that only present themselves every 4 years, and to use a dated expression, “Strike while the iron is hot!” That Trampoline event may not make sense to you, but there are undoubtedly people in your organization who perceive what is going on in that sport as a dream come true and its representation as a victory in and of itself.  Do not be afraid to nurture these thought processes. Get out ahead of it and consider sending a quick company-wide synopsis of events from the previous day; this will promote positive communication channels within your organization and allow for the Learning environment mentioned above.

When coupling all of these methodologies together keep in mind that we do not want to go overboard. Instead, we are finding a unique way to cultivate the motivation of our staff, by presenting them with items that are coinciding directly with how they are thinking t this current moment in time. Though your entire office may not be interested in all of the events, and some people may be disinterested altogether, the sheer anticipated volume of eyes set to watch the events themselves should be an indication of what a colossal opportunity this could be.   Thank you for joining me for this fun venture into a current event that will unquestionably affect our work week in one way or another and please continue looking towards the bright side and the potential of what these cool current events could mean to yourself and your organization.

 

 

The Future of the LMS

The Future of the LMS

The Future of the LMS

The Future of the LMS – Where Are We Going?

Throughout the course of history, some very brilliant minds have endeavored the obscure task of forecasting the future of technology. As we embark hundreds of years down the road from some of these grand musings and green field possibilities, it is important to look back and evaluate what we as humans have actually accomplished. Most of these science fiction professionals have taken various swings and unfortunately missed the mark horribly. With the exception of some authors who were able to write so brilliantly that they were able to shape the future, just through the power of their influence. I do not claim to be that influential (or for that matter brilliant), so I will abstain from a grand speculation as to where the industry will be in 2116; instead, I will look at the not so distant horizon. We currently live in a time where almost anything is possible. If you shop around the internet, you can have a hover board in your possession by no later than two days from now, in some locations, it can be in your hands in under 30 minutes and it could have even been delivered by a drone. Cars are beginning to drive themselves, and augmented reality and viable virtual reality is beginning to make its way into our lives. The future is bright and full of potential technical advancement, included somewhere within that progression is a small segment for Learning Management Systems and how they are already trending towards something completely different.

In the Learning and Development world training has migrated from solely instructional and self-taught. To completely accessible without time requirement, electronic, as well as mobile learning platforms. The LMS is vital in organizing these different types of learnings, as well as shaping the way in which you interact with training and development content.

What’s New with the LMS?

The LMS market over the last 10 years has seen an incredible uptick in innovations. From the way in which materials and content are written, all the way to the manner in which they are being hosted. A shift has occurred seemingly overnight in the way we learn on the job. The following are some of the reasons why coupled with exploratory prose as to where these endeavors could take us in the very near future:

Social Learning  

In the not so distant past, the concept of social learning was but a dream in the eyes of LMS providers. A simple question of “How can we get our department to motivate one another? As well as find a way to get our entire workforce to have a similar knowledge base? Without huddling everyone up in a room and taking away more time from our organizational directive.” As such the LMS evolved, giving employees the opportunity to work together on modules, evaluate courses they are taking, and directly interact with each other in learning options. These are all a huge step forward, but, we have only begun to delve into the possibilities of social learning. Companies are now starting to realize the interrelations of social media platforms and the ability to carry over some of the training and development to after hours, as well as using public badging as a reward, allowing for employees to proudly display some of their accomplishments externally. Live documents have made an appearance in some realms allowing for people to not only share an assignment, but make changes on the same verbiage from across the world, while interacting, providing positive feedback, and communicating department intentions across a variety of mediums. Included in these mediums are the most profound areas of immediate future development; including live video communications of recent lessons learned, and Twitter-like company hosted microblogs allowing for instant collaboration on experienced issues and a uniform platform to encounter future issues of that type.   

Gamification

The concept of “funifying” learnings is here and an integral part of a modern learning approach. Walking the floor at an ATD conference is a real eye opener as to what the current market possibilities are. That being said, the platforms in which these games are being built are constantly evolving, giving designers better graphical capabilities, smoother operations, and in general more robust offerings. Gamifying learnings is an incredibly unique approach that demands the attention of a user when executed appropriately, the learning output can be on par with just about any other manner of knowledge transfer in existence.   

E-Learnings  

E-learnings are here, and they have been here a while. It seems that even agency based Marketing firms are jumping on the developmental platform, and that is a very good thing. Content is king, good content can be the make or break foundation of a great Learning and Development program. Gone are the ways of sending your employees off to week long boot camps, instead blended learning environments are becoming the norm. E-learnings have transitioned quite well into our daily lives. Exhibiting themselves as simply as short videos explaining a single rudimentary function, to enthralling multimedia expressions of complex business theory exercises. But, where can they go from here? E-learnings at this moment of time are one of the most exciting aspects of the Learning Industry. College courses have been developed in practical application and people in the space, in general, are buzzing with all the possible innovations they can come up with, constantly looking around the corner at what their next possible media for delivery could be and how that will affect the learner. Some recent ideas that are currently exciting developers are the inclusion of Virtual Reality and Augmented Reality environments. Making the Learner feel like they are completely immersed in the learning environment. Knowledge is everywhere and the future of how we obtain it is quite bright.   

Mobile Content

Mobile eLearning content is possibly some of the most under-utilized in the field. M-Learning is here and getting better every day. For the business professional on the go, spending 100+ days on the road, there is now the ability to stay up to date on product changes and advancements that have never existed before. Learnings are being built for a variety of platforms, and with the inclusion of tablets and smartphones, we can truly begin to get more out of our workforce in segments of downtime. As smartphones and tablets constantly evolve, the abilities of the content can as well, causing for a bright future of smarter on-the-go instructional design, and app creation which can make apps as quickly as the educational program at your organization requires.

Microlearning

Along with M-learning comes the potential for the newcomer on this list. Microlearning is a relatively new practice with enormous potential. Reducing long form learnings to hammer the same message across again and again, down to a segment less than five minutes, is not only practical but a highly efficient usage of LMS technology. As the art of creating microlearnings becomes more and more defined, so does the potential for advancement of this concept within the learning industry. Imagine a course of a single large eLearning, supplemented by a succession of a few well-crafted and poignant microlearning exercises on an employee’s phone as they are embarking on a long cab ride away from a trade show. Microlearnings are already more accessible than previous iterations of learning due to their brief nature, and could be a real game-changer when it comes to aiding in the timely completion of course materials.

Analytics

From the beginning of the LMS industry, it has always been important to monitor the success of Training and Development campaigns. This has sort of culminated in programs calculating their ROI based on program certifications and sticking with those figures over time. However, as the industry and technology advanced so did the methodology and availability of great data. The ability exists now to measure every facet of a user’s learning experience, a conglomeration of the sum of the learning program, and the effectiveness of each and every component of the program. From a statistical perspective, we have more information now than we know what to do with. Program managers pick their favorite metrics and apply them to their weekly updates and for the most part, we in the industry are missing out on the incredible potential in this field of metrics. In the near future, a “Money Ball” –esque revolution will completely change the manner of which we approach training. Easier to understand filters and practical algorithms will invigorate program leads and allow for a new measure of program, course, class, and single learning component effectiveness, leading to a general shift towards stronger organizational based metrics.  

In summary, the immediate future of the Learning Management Systems industry is full of innovation. With a potential to completely change the way in which our organizations learn, it is best to keep your ear to the ground to figure out what is coming. So, it is imperative you join us as we continue to explore upcoming market trends and possible new technological breakthroughs here at the Gyrus blog.

What Pokémon Go Means to the Learning Industry

What Pokémon Go Means to the Learning Industry

What Pokémon Go Means to the Learning Industry

What Pokémon Go Means to the Learning Industry

Pokémon Go is a phenomenon which is quickly taking over our cell phones. It has already surpassed Candy Crush as the biggest mobile game in US History (Mac Rumors). People are so engrossed in the game that they are watching their phone as opposed to their surroundings, and placing themselves in serious jeopardy; all for the reward of “catching ‘em all” before their friends. I personally am out of poké balls and am unable to join in on the fun at current moment… perhaps I’ll take a lunch time walk down to the nearest poké stop. However, my inability to participate aside, Pokémon Go is a very good application of Augmented Reality, and with the user base growing at such an alarming rate, it has caused many organizations to take pause and evaluate what seems to be endless opportunities in not only the game and its facets but in the delivery method itself.

Augmented Reality

As per Merriam-Webster, “Augmented Reality is an enhanced version of reality created by the use of technology to overlay digital information on an image of something being viewed through a device (as a smartphone camera).” Companies have been trying to figure out ways to use augmented reality for years, typically its most effective application has been allowing people to see where storefronts are located from a user’s frame of reference. These pre-existing applications though cool were unable to break the walls down and collect a universal adoption of the technology. Pokémon Go, on the other hand, came in like a wrecking ball and tore down the walls inhibiting acceptance. Now that everyone is experiencing it, and appreciating what it has to offer, it now becomes a race to incorporate it into product offerings. So, how can this apply to the corporate learning environment?

Gamification

Pokémon Go is an incredible study on gamification. With the application’s GPS interface to Google Maps, landmarks are chosen as places for increased activity. Not only does this get a user out of the house away from their televisions, but it also makes them be active and run around cityscapes. It can dual in purpose as a means to view landmarks that have been long forgotten, as well as force social interaction that hadn’t previously existed. The game as it exists right now can be used as a Human Resources tool to endorse a healthy workplace, sessions of play could be organized once a week causing people to go outside together and communicate about who gets to catch what, which has turned into a positive interaction on college campuses across the United States.

Pokémon Go is great as it is, however, the possibilities of new and more enthralling mLearnings are a real game changer for the learning industry. If your training arsenal consists of Instructor led training and elearnings and your user base is not as receptive to the teachings as they used to be, another option now exists. Imagine a company onboarding using Augmented Reality as a scavenger hunt around your facility. People can take a self-guided tour around your facilities and will think that their new employer is hip for developing such an environment for them. The real kicker is that based on the awards you structure in the environment there is a very high probability that users will remember a significant portion of their adventure, what the saw, where they were, and how they got there. On nicer days, games could be structured outside the facility to aid in employee morale, and eventually, we may get cool practical apps or glasses that can project emails and vital information right in front of us like in sci-fi movies of the past. Lending to even further advancements in mLearnings engagement and potential.  

User Engagement

People are obsessed with Pokémon Go, so much so that local restaurants, sporting venues, and other commercial entities are organizing get-togethers of players in order to capitalize on the wonder. People are fascinated with this new world layered on top of the one they have already been living in. I myself have been charmed by the application and find myself turning it on at night time just to see what’s around me as I’m sitting on the couch. As such, it is safe to say a well-executed mobile learning in augmented reality could captivate learners to levels we have yet to see, and it is up to instructional design developers to get us there.  

Social

Social Feeds have aided in the Pokémon growth enormously. People post on social media their locations and what they are finding. Organizations are posting that they are Pokémon friendly and that if people engage with them on social media on their findings, they’ll send out promo items that will aid in their future conquests. It’s all sort of been a lot of excitement. With the increase of social settings in the learning world, gamified augmented reality applications could be further promoted internally via department social networks, adding another level of collaboration and interaction that would be completely new to our learning realm.

In conclusion, embrace this new era of technology and what we can experience in our daily lives. There are incredible possibilities surrounding augmented reality and us as an industry should be exciting about the potential it holds. If you haven’t done so already, download Pokémon Go and try it out for yourself. You may be surprised at the inspiration you draw from it and most importantly, have fun. Also, please join me as I continue to look at new technologies or possibilities in the learning realm.

Bibliography

'Pokémon Go' Now Considered 'The Biggest Mobile Game in U.S. History' (n.d.). Retrieved July 14, 2016, from http://www.macrumors.com/2016/07/13/pokemon-go-biggest-mobile-game/

Augmented Reality Definition. (n.d.). Retrieved July 14, 2016, from http://www.merriam-webster.com/dictionary/augmented reality

mautic is open source marketing automation