In corporate training programs, often the focus is strictly on compliance. It seems that not everyone is hip to the idea that there is indeed a utilization that can improve their personnel’s’ capabilities in competitively selected industries. Well, I am here to tell you that there indeed is. In modern times we expect a lot from our training and development programs, and it safe to assume that progression in our industry is strictly relational to a number of additional learning aspects we can obtain from our Learning Programs themselves. By instilling basic business skills courses within your program employees can quickly obtain the business skills they do not know they require to succeed in their roles.
I often think back to a sales seminar I was sent to, many moons ago. In that program, I learned many manners in which I could properly present myself in front of the customer, how to effectively summarize the purpose of my existence within a corporate entity, and most importantly a phone etiquette trick that has stayed with me until this very day. That etiquette trick is the simplest thing that one can do on the phone, but it goes a long way in aiding communication partner’s retention and appreciation of your call. As you have read this far, you are probably dying to know “what was the trick?” Well, I am more than happy to relay it here: when you call and you reach someone’s voicemail and are in the process of leaving a callback number. Speak deliberately (slow and assertively) and repeat yourself (the repetition is key, just in case they were unable to decipher your first rendition of the number). One of the most annoying things about communication in this digital age is that people ramble out their work numbers so rapidly, often you have to listen to the message five to ten times just to decipher the call. Things like this may seem like it is common sense, but you would be very surprised at the interactions your personnel has on behalf of the company. This blog will now focus on the list of generic business application training that will not only expand the learning and development program of your organization but will also enhance the competencies of your workforce.
General problem-solving skills, as well as company specific troubleshooting standards, can go a long way in preparing the workforce for elements of the job they do not anticipate. When issues arise, it is best to prepare your students with a manner to evaluate the issue and determine a course of action, in order to best respond to the issue. By doing so, employees are outfitted with the tools needed to accomplish these challenges with the least possible hindrance to daily work life. General problem-solving techniques can also prevent intervention from senior members of your workforce, allowing focus to remain on more taxing efforts within your organization’s workflow.
With the importance of email correspondence in modern business, writing and grammar skills are more important and meaningful than ever. Nothing turns potential consumers off quicker than an initial correspondence that makes them feel as if they are speaking to someone unable to process their business language. By including written and grammatical skills in your learning plans, you can further the reach of your organization’s unique brand, ensure a universal business voice, and further, extend the capabilities of your staff.
How does your company want you to communicate with established users, consumers, and stakeholders? Is there a specific channel? Tone? The point of view? Emotion? Or brand identity that your personnel is required to comply with? This is a very important aspect of the learning mix to approach. The existence of your learning platform can determine the communication efforts of your employee base. By providing a general outline of what the first encounter with an outside agency should be, as well as additional communications throughout the newly established relationship. A learning in the category can also go a long way in informing users as to where additional resources in the categories may be located (resources such as organization branded forms, emails, presentations, and letterhead).
In continuing with communication strategies, public speaking is quite the task for individuals. Not everyone can go up in front of a group of people and talk about the functionalities and benefits of certain aspects of their business. This is your opportunity to instill the unique brand qualifications of your organization. Disseminate what a public speaking engagement could and should look like, as well as notify system users of established approval process the may need to adhere to.
Perhaps the most difficult component of a new job is figuring out how to appropriately manage one’s time. A concise learning on time management techniques can go a long way in making an employee feel as if they do not have to reinvent the wheel, as well as aid in the amount of time you or additional individuals within your organization will have to spend to get them up to speed. With individuals within organizations taking on so many responsibilities nowadays, Time management skills are crucial in rounding out the offerings of a learning system.
These skills and countless others can be the foundation of your learning program going forward. Allowing you to augment your platform to be more than just a compliance tool. Creating an immediate impact on your organization’s personnel. By introducing alternative business skills, and skills like the ones listed above, you are taking the first step in cultivating the abilities of your employees and getting the most out of your learning platform. Be sure to tune into this blog channel as we further explore the learning industry and advancement trends a few times a week. Also, do not forget to subscribe to this blog in the top right-hand corner (bottom of this page if you are viewing via a mobile connection), for the latest posts directly into your email inbox.